Shipping and Returns2019-05-23T10:43:34+00:00

Shipping and Returns

Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment MethodEstimated Delivery TimeShipment Cost
FedEx Two Days2-3 business daysFree
Shipment Method
FedEx Two Days
Estimated Delivery Time
2-3 business days
Shipment Cost
Free

Delivery delays can occasionally occur.

Weather, natural disasters and other uncontrollable events can interrupt FedEx transportation flow. There may be delays in peak holiday seasons.

Shipment to P.O. boxes or APO / FPO addresses

IrisVision ships to addresses within the U.S., U.S. Territories, and APO / FPO / DPO addresses.

Please note, we cannot ship to P.O. boxes at this moment.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

IrisVision is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

International Shipping Policy

We ship outside the U.S for a flat shipping fee of $135.00.

Estimated delivery time for international shipments are 7-10 days.

Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.

For more information on customs and duties charges, please contact your local customs office.

Return Policy

IrisVision Global provides a 30-Day Return Window. For any reason you may return the product within 30 days and we will provide a full refund. To begin the return process, please contact 1-855-207-6665, between the hours of 9am -6pm PST Monday – Friday.

Return of Non Defective Products

A non-defective product may be returned to IrisVision Global within thirty (30) days of the delivery date for a refund of the original purchase price with the following amendments:

1. If the original purchase was made under a “Free Shipping” promotion then IrisVision will provide free shipping to the customer and will provide a return shipping label.

2. No refund will be granted for hardware which has been tampered with in any way which jeopardize IrisVision Global’s ability to remarket or resell the product. IrisVision Global maintains full discretion in decisions regarding a product’s fitness for return.

3. IrisVision will not charge the customer a restocking fee for the returned unit.