IrisVision Privacy Policy

Published by Skipfour LLC · Effective July 20, 2026

The short version. We collect what we need to sell, ship, support, manage, and improve IrisVision. Because we serve people with low vision, we treat anything you share about your eyes, disability, health, or device use as sensitive and protect it accordingly. We don’t sell your personal information. You can ask us to show, correct, or delete what we hold. The details are below.

Who We Are

Your privacy matters to us as much as your vision does. Skipfour LLC (“Skipfour,” “we,” “us”), an Indiana limited liability company, operates the IrisVision website, the IrisVision app and device, our coaching services, and our social channels — together, the Service. This policy explains what we collect, why, who we share it with, and the choices you have.

What We Collect

Information you give us. Your name and contact details, shipping and billing address, order details, payment-related information handled by our payment processors, account details, support requests, warranty claims, referral information, qualification quiz answers, and the information you choose to share with our team or coaches. When you work with an IrisVision coach, you may share information about your vision, eye condition, disability, goals, daily activities, or experience using the device — see the note on health information below.

Information we collect from the website and app. How you use the Service — pages visited, forms started or submitted, features used, general usage patterns, referral or campaign source, and similar analytics — along with device/browser information, cookies, and approximate location derived from your connection or device settings.

IrisVision device information. IrisVision devices are managed so we can keep them reliable, secure, and supportable. When your device checks in, we may receive information such as device identifier or token, serial number where available, app version, operating-system version, policy or configuration status, battery level, storage level, connectivity status, coarse location such as city/region/country where enabled, crash or error information, accessory or configuration status where applicable, and support directives such as lost-mode or reset status. We do not use this device-management data to monitor what you are looking at through the headset.

Information from others. If a clinic, professional, family member, or friend refers you, or you use a referral code, we may receive your contact details. Our payment processors also confirm transaction information to us.

A Note on Health & Disability Information

Because IrisVision is a low-vision device, you may tell us about your eye condition, disability, care needs, or goals so our team and coaches can help you get the most from it. We treat that as sensitive personal information and, where laws such as California’s CPRA or the GDPR apply, give it the heightened protection they require — using it to support you, fulfill your order, provide warranty service, improve the product, and operate the business, and sharing it only as described here.

IrisVision coaching and support are product training and customer support, not medical care. Unless we separately agree in writing with a healthcare provider or other covered entity, Skipfour is generally not acting as a HIPAA covered entity or business associate when it provides IrisVision directly to consumers. If a partner relationship requires a business-associate agreement, data-processing agreement, or similar terms, we handle that separately.

How We Use Your Information

To take and fulfill orders; process payments; ship products; provide coaching, support, warranty service, returns, and repairs; keep your device working; deliver software updates and managed configurations; send safety, security, or product notices; operate referral and partner programs; improve our products, website, and services; communicate with you, including marketing you can opt out of; prevent fraud and abuse; maintain records; and meet legal and regulatory obligations.

How We Share It

We share personal information only with:

• Service providers who work on our behalf — for example, payment processing (such as Stripe, QuickBooks, Shopify, or other processors we use), shipping carriers (such as FedEx), cloud hosting, website and ecommerce tools, email and communications providers, analytics, security tools, reCAPTCHA or anti-fraud providers, customer-support tools, coaching tools, and professional advisors.
• People you direct us to, or a partner who referred you, where relevant to your care or purchase.
• Authorities or others where the law requires it, or to protect safety, rights, or the integrity of the Service.
• A successor in a merger, acquisition, or sale of assets, under this policy’s protections.

We do not sell your personal information. If we ever use advertising or analytics tools in a way that a privacy law treats as a “sale” or “sharing” for cross-context behavioral advertising, we will provide the required opt-out controls and honor legally recognized opt-out preference signals.

Cookies & Similar Technologies

We use cookies and similar technologies to keep the site working, remember preferences, understand usage, improve the experience, protect forms from abuse, and measure campaigns. Where the law requires, we ask for your consent before setting non-essential cookies. You can manage choices through our cookie banner where available, browser settings, and recognized opt-out preference signals such as Global Privacy Control (GPC) where required.

Your Choices & Rights (United States)

You can ask us to show you the personal information we hold, correct it, or delete it, and you can opt out of marketing at any time. Depending on where you live — for example, under California’s CCPA/CPRA or the privacy laws of states such as Virginia, Colorado, Connecticut, and others — you may have additional rights, including the rights to know, access, correct, delete, portability, appeal, and limit the use of sensitive personal information, without being discriminated against for exercising them. To exercise a right, contact us using the details below; we’ll verify your request and respond as the law requires.

If You’re in the EU or UK

If you’re in the European Economic Area or the United Kingdom, the GDPR and UK GDPR apply, and Skipfour acts as the controller of your personal data.

• Lawful bases. We process your data to perform our contract with you (orders, support, warranty), to meet legal obligations, for our legitimate interests (improving, securing, and operating the Service), and, where required, with your consent. Where health, disability, or other special-category data is involved, we rely on explicit consent or another lawful basis available under applicable law, depending on the relationship and context.
• Your rights. You may request access, correction, erasure, restriction, or portability of your data, and you may object to certain processing.
• International transfers. When we move data outside the EEA/UK, we use appropriate safeguards such as Standard Contractual Clauses.
• Complaints. You have the right to complain to your local data-protection authority. If we appoint an EU or UK representative or data-protection contact for your region, we will publish those details here.

Data Retention

We keep personal information only as long as we need it for the purposes above — to fulfill orders, support and manage your device, provide warranty and repair service, maintain required business and tax records, handle disputes, improve the product, and meet legal obligations — then delete or de-identify it. Some records, such as purchase, warranty, safety, accounting, and fraud-prevention records, may be kept longer where needed.

How We Protect It

We use reasonable administrative, technical, and physical safeguards to protect your information and limit who can access it. No method of storage or transmission is perfectly secure, but we work to keep your data safe and will notify you and the authorities of a breach where the law requires.

Children & Minor Users

IrisVision is used by adults and, in some cases, by minors with the involvement of a parent or legal guardian. We don’t knowingly collect personal information directly from a child under 13 without appropriate parental consent; where a minor uses IrisVision, a parent or guardian manages the account and the information shared with us. If you believe a child has provided us information without guardian involvement, contact us and we’ll address it.

Links to Other Sites

Our Service may link to sites we don’t operate. Their privacy practices are their own — please review their policies.

Changes to This Policy

We may update this policy as our products, services, and the law evolve. We’ll post the new version here with an updated effective date and, for material changes, provide clearer notice.

Contact Us

Questions about your privacy, or want to exercise a right? Reach IrisVision Customer Support at support@irisvision.com or (855) 207-6665, Monday–Friday, 9:00 a.m.–5:00 p.m. ET.