Shipping & Returns

Published by Skipfour LLC · Last updated August 6, 2026

The short version. We ship across the U.S. and to many countries, with tracking. North America customers may return within 30 days of delivery — returns require a coaching session and a restocking fee applies.

Domestic Shipping

Shipping charges are calculated and shown at checkout. We ship Monday through Thursday, excluding holidays, and orders are typically processed in 2–4 business days after payment is accepted and the order is ready to fulfill. A “business day” means Monday through Friday, excluding holidays.

Overnight charges apply to U.S. locations only. Delivery can occasionally be delayed by weather, natural disasters, peak seasons, or other events outside our control.

Where we ship. Addresses within the U.S., U.S. Territories, and APO / FPO / DPO addresses. We can’t ship to P.O. boxes at this time.

Tracking and delivery. You’ll get a shipment confirmation email with tracking number(s) once your order ships; tracking becomes active within 24 hours. Delivery dates are estimates, not guarantees. Some shipments may require signature or delivery confirmation. If a package is refused, undeliverable, or returned because the shipping information was incorrect, additional shipping or restocking charges may apply.

Customs, duties & taxes. For any applicable fees, tariffs, import charges, brokerage fees, or taxes, those are the customer’s responsibility unless checkout or a written quote says otherwise.

International Shipping

We ship to many international locations for a flat fee of $135. Estimated delivery is 7–10 days. Customs agents may occasionally delay a package at their discretion; for duties and customs charges, please check with your local customs office. Want us to ship somewhere specific? Just ask.

Returns

IrisVision and our coaches are here to support you every step of the way. Customers in North America have a 30-day return policy, beginning the day the device is delivered. After 30 days, devices are no longer eligible for return or refund.

If an IrisVision device isn’t right for you, contact us by phone or email for a return authorization number to start and track your return. Returns sent without authorization may be rejected or delayed. Returns are accepted only after at least one mandatory coaching session with our vision coaches, and are subject to a restocking fee of $299 within the U.S. and $399 from Canada. Accessory return terms may vary by accessory and will be stated at purchase; a $49 restocking fee applies when Vision Cast is purchased separately.

Returning Non-Defective Products

A non-defective product may be returned within 30 days of delivery for a refund of the original purchase price, minus the restocking fee, with a few details:

• If your order was placed under a “Free Shipping” promotion, we’ll cover return shipping with a prepaid label — domestic shipments only; this doesn’t apply to international orders.
• No refund is given for hardware tampered with in any way that affects our ability to remarket or resell it. We keep full discretion over a product’s fitness for return.
• Returned devices must be complete, in good working order, and include the required components and accessories. Missing parts, damage, cosmetic damage beyond normal inspection use, unauthorized apps, factory reset, kiosk-mode changes, or other unauthorized reconfiguration may reduce or eliminate the refund.
• Priority shipping (U.S.) and international shipping charges aren’t refunded.
• Refunds are issued to the original payment method after we receive and inspect the returned product. Bank or processor timing may affect when funds appear.

Coaching Sessions & Bundles

Coaching is part of helping customers succeed with IrisVision. Coaching sessions or bundles purchased separately are non-refundable unless the law requires otherwise. If a coaching bundle is purchased with a device, the bundle is not refunded separately when the device is returned. Coaching bundles must be used within three months of purchase; unused sessions expire and cannot be carried forward, refunded, or extended unless we agree in writing.

If You’re an EU or UK Customer

Consumer law in the EU and UK generally gives you a 14-day right to cancel a distance purchase, in addition to a legal guarantee of conformity. Where it applies, that right takes precedence, and our coaching condition and restocking fees may not apply. Contact us and we’ll help.

Need Help?

IrisVision Customer Support: support@irisvision.com · (855) 207-6665 · Monday–Friday, 9:00 a.m.–5:00 p.m. ET.