Warranty & Trial

Warranty

This limited warranty applies to physical goods purchased (IrisVision Products) from IrisVision.

Warranty Coverage

This limited warranty covers any defects in material or software under normal use during a 1-year warranty period active from the date of shipping.

During the 1-year warranty period, IrisVision will repair or replace, at no charge, products that have been proved defective due to material flaws or improper workmanship, under normal use and maintenance.

IrisVision product has a 1-year warranty active from the date of shipping.

All repairs covered under the warranty include U.S. domestic shipping. International customers are responsible for shipping costs related to repairs under warranty.

In some cases, devices may be repaired remotely. Wi-Fi is necessary for remote support and some warranty repairs. One year of full remote support (assuming the customer has Wi-Fi) is included. Additional years can be purchased for $79/year.

If a Wi-Fi connection is not available, IrisVision support may not be able to diagnose a problem or authorize a repair.

Customers seeking warranty coverage should contact IrisVision’s customer service at (855)
207-6665 or by email at [email protected] for instructions on obtaining product repair or replacement. IrisVision Customer Service hours of operation are Monday through Friday, 5:00 a.m. – 5:00 p.m. PST, and Saturday, 8:00 a.m. – 1:00 p.m. PST.

This limited warranty covers any defects in material or software under normal use during a 1-year warranty period active from the date of shipping.

IrisVision product has a 1-year warranty active from the date of shipping.

All repairs covered under the warranty include U.S. domestic shipping. International customers are responsible for shipping costs related to repairs under warranty.

If a Wi-Fi connection is not available, IrisVision support may not be able to diagnose a problem or authorize a repair.

Customers seeking warranty coverage should contact IrisVision’s customer service at (855) 207-6665 or by email at [email protected] for instructions on obtaining product repair or replacement. IrisVision Customer Service hours of operation are Monday through Friday, 5:00 a.m. – 5:00 p.m. PST, and Saturday, 8:00 a.m. – 1:00 p.m.
PST.

Coverage Period

IrisVision product has a 1-year warranty active from the date of shipping.

Not Covered

Theft, water damage, accidental physical damage, and other conditions and functions not resulting in defective material or workmanship are not covered by this limited warranty.

Accessories other than phone, headset, and charging pad are not covered by the warranty.

Significantly altering, modifying, or changing the IrisVision product may void the warranty. Please contact support before making any changes to the IrisVision device.

30-Day Evaluation Period

If IrisVision doesn’t work for your specific eye condition, or if you are not satisfied for any reason, return IrisVision within 30 days from the ship date and we’ll issue a full refund minus the restocking fee. We want to ensure you have the best experience with your IrisVision product. Please note that customers in North America are eligible for a 30-day trial period.