The Customer Success Specialist is responsible for providing quality customer support to our clients via telephone and email. Must have the ability to work independently and provide patience and compassion when providing support to our clients. Ability to troubleshoot issues and provide solutions to clients before needing to escalate the issue. Provide direct support to operations for provisioning and shipping product. Ability to multi-task and work in multiple environments. Strong coaching skills to help the client understand the best way to use IrisVision to help improve their ability to be independent. Detail oriented and ensures all customer interactions are documented following our QMS Policies and Procedures.
IrisVision, with its most advanced mobile virtual reality (VR) platform, allows people with low vision conditions such as macular degeneration to see clearly in all aspects of daily life. With the help of world-class partnerships with organizations such as Johns Hopkins University, Stanford University, UPMC, The National Eye Institute, and Samsung, IrisVision is growing from a niche wearable medical device company to a platform that is empowering the low vision healthcare industry with the next generation of innovation.