Shipping and Returns
Domestic Shipping Policy
Shipment processing time
We are temporarily limiting shipments to Wednesdays.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
|SHIPMENT METHOD||ESTIMATED DELIVERY TIME||SHIPMENT COST|
|FedEx Express||3 business days||Free|
|FedEx Overnight (Temporarily Unavailable)||1 business day||$150|
|FedEx Overnight (Temporarily Unavailable)|
|ESTIMATED DELIVERY TIME|
|3 business days|
|1 business day|
Delivery delays can occasionally occur. Overnight charges are only for US locations.
Weather, natural disasters and other uncontrollable events can interrupt FedEx transportation flow. There may be delays in peak holiday seasons.
Shipment to P.O. boxes or APO / FPO addresses
IrisVision ships to addresses within the U.S., U.S. Territories, and APO / FPO / DPO addresses.
Please note, we cannot ship to P.O. boxes at this moment.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
IrisVision is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
International Shipping Policy
We ship outside the U.S for a flat shipping fee of $135.00.
Estimated delivery time for international shipments are 7-10 days.
Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.
For more information on customs and duties charges, please contact your local customs office.
Our return policy is below however we understand that due to the current circumstances with the pandemic, situations may arise making it difficult to adhere to this timeframe. If you are in need of an extension, please contact us and we’d be happy to help.
IrisVision and our personal coaches will work with you every step of the way to provide the best possible outcomes for your needs and goals, working with you to set expectations and help you determine your options upfront.
IrisVision’s 30 day evaluation starts the 1st day of coaching, or 6 weeks after the ship date — whichever comes first.
If IrisVision Live isn’t right for you or your loved one, contact us by phone or email for a return authorization number to start and track the return process.
Getting used to the technology may take time and commitment on both sides. Recognizing this, if you’ve completed your three coaching sessions, you’ll receive a 100% refund.
If you wish to return right away, our evaluation and coaching fee of $295 applies, deducted from the total you have paid, and applicable to all pricing plans (excluding Priority Shipping and/or International shipping charges).
Return of Non Defective Products
A non-defective product may be returned to IrisVision Global within thirty (30) days of the delivery date for a refund of the original purchase price with the following amendments:
1. If the original purchase was made under a “Free Shipping” promotion then IrisVision will provide free shipping to the customer and will provide a return shipping label, for domestic shipments only. This does not apply to international orders.
2. No refund will be granted for hardware which has been tampered with in any way which jeopardize IrisVision Global’s ability to remarket or resell the product. IrisVision Global maintains full discretion in decisions regarding a product’s fitness for return.
3. Priority shipping in the US or International shipping charges (if applicable) will not be refunded.