Frequently Asked Questions
Yes! we offer flexible monthly payment options starting at just $99/month. Please refer to this page for more information.
Yes it is! Once you purchase the IrisVision device, you will have 30 days to return. Please see our 30-Days Risk Free Trial page for more information.
In most cases, the IrisVision will fit easily over your distance prescription glasses. It is not recommended to be worn over reading glasses.
Users who wear trifocals or bifocals should make sure to look through the top or distance prescription when using IrisVision. If you use trifocals or bifocals, you may also want to try the IrisVision without your glasses at all, and adjust the focus accordingly.
It is also best to be seated the first time you use the device. For just about everyone, the initial dizziness wears off and does not return.
IrisVision is designed to give you autonomy and freedom, so it can and should be used on the go to. However, it is not recommended to walk while using the unit. The same factors that make it unsuitable for driving – reduced peripheral vision and altered depth perception – make it unsuitable for walking safely as well.
IrisVision is lightweight and portable. In most situations, walking with the device in your hands and bringing it to your eyes as needed is simple and easy. At a museum, for example, you can use it at each exhibit, and remove it from your eyes as you move from place to place.
At first, facing the same direction the vehicle is moving in the car is the most comfortable way to use the device. After a short time, you will become accustomed to the device and be able to look in all directions freely.
The IrisVision also has built in contrast adjustment features, allowing you to read with white letters on a dark, black background or brighten a white background. For instance, when reading a pink greeting card with red type, changing the image to black and white increases the contrast and makes the text easy to read.
IrisVision’s field of view is six times wider than competing headsets when magnified at high levels. Reading difficulties such as needing to read slowly or losing your place are minimized.
It could mean that the IrisVision device is overheating or not properly placed on the wireless charger. First, make sure the center of IrisVision device is sitting on the middle of the wireless charger. If this does not solve the problem, take the IrisVision device away from the wireless charger, let it rest for 10~20 minutes and try the first step again.
There will be penalties to your IrisVision service and you will have a limited usage.
Please contact our toll-free line at 1-855-207-6665. (Mon-Fri, 9am-6pm PST)
Yes – all plans are eligible for our 30-day money back guarantee and can be returned any time during the period.
Yes – the final price will add up to $3,075.00, including the payments you have made during the monthly plan.
No – The Subscription Plan is currently only available for California residents.
Yes – after you complete the full contract of 24 months, you get to keep the IrisVision!
Please contact our toll-free line at 1-855-207-6665. (Mon-Fri, 9am-6pm)
Absolutely – we are able to ship anywhere in the world with a fee.