Why does my IrisVision freeze on the Focus screen?

The IrisVision does not respond to headset controls. For example, the IrisVision will not move past the Focus screen.

When the IrisVision does not respond to the headset, the Display Unit may not be inserted into the headset properly. Follow these steps:

• 1. Remove the Display Unit from the headset.
  2. Double tap anywhere on the screen of the Display Unit.
  3. When you hear a beep and see the yellow microphone on the screen, the IrisVision is listening for your command. Say “Enable voice prompts”.
  4. Double tap on the screen again and say “Max volume”.
  5. Insert the Display Unit back into the headset. Push the Display Unit in so that it is fully inserted into the clip on the left, and press the Display Unit on the right until it latches into place.
  6. You should hear the IrisVision say “Device inserted correctly”. The headset should now respond to the touchpad and buttons.
  7. If you do not hear “Device inserted correctly”, try to insert the Display Unit again. Ensure that the Display Unit is seated all the way in the clip on the left before you press it on the right to latch it into place.