Why can’t I get the Display Unit to clip into the headset?

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Why can’t I get the Display Unit to clip into the headset?

 1. Insert the Display Unit into the headset by matching the yellow dots as shown below.

2. Securely lock the Display Unit into the headset by pushing the Display Unit against the spring lock, as shown below.

 

NOTE: When the Display Unit is connected correctly to the headset, it will say “Device inserted correctly.” If there is no verbal confirmation, the Display Unit is not connected correctly and the headset controls will not work. Ensure that the device speaks before you close it securely into the headset.

2020-11-10T08:43:52+00:00

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