Terms and Conditions

• Terms of Use:
  The following terms and conditions apply to IrisVision Products. Please read these carefully and let our team know if you have any questions. This is an agreement between IrisVision, Inc. (We, Our, The Company) and the Customer (You, Your, The User). Your order will be processed after your acknowledgement and agreement to these terms. This document includes the shipping Information, customs information  if applicable), return policy, and overall conditions.
• Taxes:
  Taxes related to the sale of IrisVision products shall be paid by the customer excluding the standard income taxes paid by IrisVision. Please note:
  1. Sales taxes may be applicable and collected in the US if we are shipping to a location in the state of California or any other states where we are required to do so.

• Shipping in the US:
  1. The shipping method inside the US will be our standard shipping – estimated delivery 3 business days from ship date.
  2. The customer can also opt for overnight shipping for an additional charge. We will provide confirmation if we can ship on an overnight basis to the location.

• International Shipping: 

The shipping method for any country outside of the US is the standard shipping that is applicable to the respective country. The fee is a fixed rate of $135.

• Customs and Duties: 

The customer will have the responsibility of all customs and security clearance charges for getting IrisVision products shipped to and received in any country outside of the US. IrisVision cannot advise you on estimations/approximations on Custom clearance fees and timeline as it depends on the country of the order.

• Shipping Disclaimer: 

We ship all our products in the US with the option of “Direct Signature Required”.  The customer has the right to refuse that service – when this has been refused all responsibility and liability for loss of the item will be on the customer.  We cannot file a claim if the package is lost, damaged, or stolen.

• Client Qualification for Purchase

The sales team will qualify a client for purchase of our product based on the client’s Eye Condition, Visual Acuity, Other Medical Conditions, Ability to see in dim light, and the weight of the device. The sales team will clearly mention if the client is not qualified for this purchase. If the client still wants to purchase the product then the restocking fee mentioned in clause 8.2 will be $499 instead of $199.

• Return/Refund Policy for the US:
  IrisVision offers a return and refund policy for customers in the US. To initiate a return within the United States, please contact IrisVision support by phone or email before the end of the trial period to receive a prepaid return shipping label.
  • Qualified Client (Clause 7) – A restocking fee of $199 is applicable to be paid by the customer for all returns within the U.S. This amount will be deducted from the refund amount paid to the customer. Refunds will be processed 10-14 days after the item is received by IrisVision.
  • Unqualified Client (Clause 7)  – A restocking fee of $499 is applicable to be paid by the customer for all returns within the U.S. This amount will be deducted from the refund amount paid to the customer. Refunds will be processed 10-14 days after the item is received by IrisVision.

• General Returns Conditions

1. 1. To be eligible for a return, the customer must participate in at least one coaching session. Without coaching, the device is not eligible for any refund
   2. The trial period is six weeks from the ship date or 30 days from the first coaching session, whichever comes first. After the trial period ends, no device is eligible for a return or refund. 
   3. If the device return is not initiated within the trial period, and the device is not received by the office within 10 days of the trial period end, regardless of location, the customer is not eligible for a refund.
   4. If the returned unit is incomplete and/or is missing accessories; our team will notify the customer and ask them to return the missing items at their own expense. If we do not receive them, we will determine the amount of refund after deducting the cost of the missing accessories.  
   5. The client must adhere to at least one of the following two conditions in order to be eligible for a Return:
      • A sighted helper should be available for coaching sessions
      • Coaching sessions should be conducted through video calls

• International Returns/Refund Policy (Canada Only): 
  1. IrisVision does not offer a return or refund policy for International customers except for Canada. 
  2. IrisVision customers from Canada who want to return their unit follow our US return/refund process with the following exceptions. The client is responsible for all shipping, customs, and import costs. IrisVision is not responsible for charges due to incorrect shipping or customs requests. 
     • The restocking fee for all qualified (clause 7) client returns is $299. 
     • The restocking fee for all unqualified (clause 7) client returns is $599.

• International Purchases, Returns/Refund Policy (Countries outside North America):

1. 1. IrisVision does not offer a return or refund policy for international customers
   2. All international orders are final sale
   3. No talk/text is available on the IrisVision phones internationally. If the phone is connected to wifi, certain data functionality is available
      • Altering the device with SIM cards other than the one provided by IrisVision may interfere with device functionality

• Warranty/Repairs

1. 1. IrisVision product has a 1-year warranty active from the date of shipping. The warranty terms can be found at https://IrisVision.com/warranty/
   2. All repairs covered under the warranty include U.S. domestic shipping. International customers are responsible for shipping costs related to repairs under warranty.
   3. In some cases, devices may be repaired remotely. Wifi is necessary for remote support and some warranty repairs. If a wifi connection is not available, IrisVision support may not be able to diagnose a problem or authorize a repair.
   4. Significantly altering, modifying, or changing the IrisVision product may void the warranty. Please contact support before making any changes to the IrisVision device.

• Force Majeure
  In the event of any natural disasters and other force majeure causes, IrisVision will not be held responsible for delays, loss, or damage to the obligations and fulfillment of the order. 

If you have any questions please give us a call at 1-855-207-6665, between the hours of 6 am – 5 pm PST Monday – Friday, or email us at [email protected] anytime!