Shipping and Returns
Domestic Shipping Policy
Shipment processing time
We ship Monday-Thursday now.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
||ESTIMATED DELIVERY TIME
||3 business days
||1 business day
|ESTIMATED DELIVERY TIME
|3 business days
|1 business day
Delivery delays can occasionally occur. Overnight charges are only for US locations.
Weather, natural disasters and other uncontrollable events can interrupt FedEx transportation flow. There may be delays in peak holiday seasons.
Shipment to P.O. boxes or APO / FPO addresses
IrisVision ships to addresses within the U.S., U.S. Territories, and APO / FPO / DPO addresses.
Please note, we cannot ship to P.O. boxes at this moment.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
IrisVision is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
International Shipping Policy
We ship outside the U.S for a flat shipping fee of $135.00. Click here to view the full list of countries we currently ship to.
Estimated delivery time for international shipments are 7-10 days.
Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.
For more information on customs and duties charges, please contact your local customs office.
Our return policy is below however we understand that due to the current circumstances with the pandemic, situations may arise making it difficult to adhere to this timeframe. If you are in need of an extension, please contact us and we’d be happy to help.
IrisVision and our coaches will work with you every step of the way to create the best possible outcomes for your unique needs. The 30 day evaluation period begins at the first coaching session or two weeks after shipping- whichever comes first.
If IrisVision isn’t right for you, please contact us by phone or email for a return authorization number to start and track the return process. All returns are subject to a restocking fee of $199 within the US and $299 from Canada. No returns will be accepted without working with our vision coaches.
Please note that the return fee for US and international customers will be applicable after April 11th, 2022.
Return of Non Defective Products
A non-defective product may be returned to IrisVision Global within thirty (30) days of the delivery date for a refund of the original purchase price with the following amendments:
1. If the original purchase was made under a “Free Shipping” promotion then IrisVision will provide free shipping to the customer and will provide a return shipping label, for domestic shipments only. This does not apply to international orders.
2. No refund will be granted for hardware which has been tampered with in any way which jeopardize IrisVision Global’s ability to remarket or resell the product. IrisVision Global maintains full discretion in decisions regarding a product’s fitness for return.
3. Priority shipping in the US or International shipping charges (if applicable) will not be refunded.